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lost my polycom hdx- license document

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bigcitylife
Visitor

lost my polycom hdx- license document

please help me, i lost my license document ... and i dont know how i will recover or get back my lost license ... is there any type of way to find my lost license document ,,, 

please help me out ,,, its very expnesive in my country plz polycome do someting .....

 

thanks

Message 1 of 5
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: lost my polycom hdx- license document

Hello bigcitylife,

welcome to the Polycom Community.

 

There is no need to post multiple replies covering the same issue.

 

You have been asked to provide the Serial Number of the unit which you have not done so far.

In addition we encourage all users to use the Forum Search.

 

Doing this with the word license => here <= brings back multiple post's covering the same question.

 

The Serial Number of the Unit is printed on the back and usually starts with an 8.

 

The browse to the Polycom Support Page => here <= and register for an free account.

 

The License Option is clearly listed on above page and should be easy enough to follow in order to retrieve the license.

 

If you still struggle I would recommend to work with your Reseller or Polycom Support to retrieve the missing license code.

 

Depending on your Region please find a contact number => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 5 of 5
4 REPLIES 4
Ovg
Trusted Contributor

Re: lost my polycom hdx- license document

Give me serial number of your device. I'll try to help you.

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It's impossible to lead us astray for we don't care even to choose the way.
Message 2 of 5
bigcitylife
Visitor

Re: lost my polycom hdx- license document

there is a problem ... i lost my polycom license doucment before installation ... so i dont have any serial no..

please tell me is there any solution to fine the license key which was i purchase from polycom distributor ... i dont have any kind of infromation abt my license key .,, tell me how i can get back the license key .....

Message 3 of 5
bigcitylife
Visitor

Re: lost my polycom hdx- license document

does any one know how i find the license key ... i lost the software license key of my polycom hdx.. and my license key is missing ..... plz help me to find the license key which was i purchased ....

Message 4 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: lost my polycom hdx- license document

Hello bigcitylife,

welcome to the Polycom Community.

 

There is no need to post multiple replies covering the same issue.

 

You have been asked to provide the Serial Number of the unit which you have not done so far.

In addition we encourage all users to use the Forum Search.

 

Doing this with the word license => here <= brings back multiple post's covering the same question.

 

The Serial Number of the Unit is printed on the back and usually starts with an 8.

 

The browse to the Polycom Support Page => here <= and register for an free account.

 

The License Option is clearly listed on above page and should be easy enough to follow in order to retrieve the license.

 

If you still struggle I would recommend to work with your Reseller or Polycom Support to retrieve the missing license code.

 

Depending on your Region please find a contact number => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 5 of 5