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m100 can't dial

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Occasional Visitor

m100 can't dial

I downloaded the free trial, but i can't seem to call anyone. I have tried dialing by IP, by phone number alias, by URI and nothing works. Any suggestions?

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1 REPLY 1
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Polycom Employee & Community Manager

Re: m100 can't dial

Hello Lucasmodric,

 

welcome to the Polycom Community.

 

Usually the m100 would register to a Gatekeeper and I am not to familiar if it can just dial an IP Address without being registered to such.

 

Another issue could be the PC's Firewall or a Firewall in your Network.

 

I would recommend your IT Team to run a wireshark trace to see if there is any outward communication from the Application to your Network.

 

The Ports that need to be opened on a Firewall have been discussed plenty of times and a forum search should highlight these for you.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
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