• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎11-20-2012 03:13 AM

HP Recommended

Hi,

 

I have installed m100 telepresence in my PC & tried connecting to my office (which uses polycom device).

They could see my video & Audio but i cannot see/hear them. My screen is blank.

 

I do not have a static ID & hence calling my office (which has a static ID) from my side.

 

I also tried calling to Polycom PVX 8.0.4 from my PC and the result is the same.

 

I tried disabling my antivirus & firewall as well. Still i couldnt see the video/listen to audio.

 

Please let me know if i need to do any setting from my side.

 

Am using Windows 7 Professional OS.

 

Thanks & Regards

 

 

2 REPLIES 2

‎11-20-2012 05:22 AM

HP Recommended

Sounds like a firewall issue.

Take a look at the release notes here for a list of needed ports.

Was this reply helpful? Yes No

‎11-20-2012 05:23 AM

HP Recommended

Sounds like a firewall issue.

Take a look at the release notes for a list of needed ports.

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.