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microphone pods on polycom viewstation ex dont work

mutel74
Occasional Visitor

microphone pods on polycom viewstation ex dont work

I can not get the microphone pods to work on our polycom viewstation ex. I can place and recieve calls, we can hear the far sites but they can not hear us. I've purchased new cable and now the light on the pods is always red (with the old calbles the light on the pods never came on). I've tried muting and unmuting the mics but they still don't work. I'm not sure what else to check. Could the microphone port be bad? Is there another way to add microphones to the unit?

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