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mptz-7 camera stand by led

Frequent Advisor

mptz-7 camera stand by led

Hello all,

 

I am using HDX 9000 with mptz-7 eagle eye camera.

 

Suddenly,the camera stopped working,when i powered the unit on the camera leds power and stand by were flashing.

 

HDX 9000 is running 3.0.5 firmware version.

 

Factory reset did not help.

 

Any ideas?

 

Kind Regards,

 

Message 1 of 3
2 REPLIES 2
Polycom Employee & Moderator

Re: mptz-7 camera stand by led

Thanks for providing the information and since you have already done the basic things that we be done in trouble shooting the camera.

 

A couple of things:  make sure there are no bent pins on the HDCI connector (on both the camera and codec sides).  Is there any way you can test it with another camera/cable.  

 

Did the system properly identify the camera?

 

 

Message 2 of 3
Frequent Advisor

Re: mptz-7 camera stand by led

Hello again,

 

I reconnected all the cables and the camera was working fine but yestarday a power outage and the problem appeared again.

 

It seems like a power issue,i power on the camera first and then the codec so that the codec can read the camera but i need to reboot both units about 15-20 times in order for the camera to work properly.

 

Thank you in advance,

 

Regards

Message 3 of 3