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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎11-23-2012 12:23 PM

HP Recommended

Hi,

 

i performed a fw upgrade on a HDX 7000 this morning from 3.01 to 3.05.  After this the ISDN bridge shows me a status of red arrows (all four of them).  I powercycled, removed and inserted all ISDN cabling.  Still same problem.  The lights on the bridge go on when booting, but after some time they just go out (and stay out permanently).  I verified the settings, and toggled ISDN off and on.  No solution.  There wasn't any info in the release notes, so at this moment i'm in the dark...  Anyone encountered the same thing?

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-26-2012 03:44 AM

HP Recommended

Downgraded to 3.0.4.  ISDN works again.

View solution in original post

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6 REPLIES 6

‎11-23-2012 03:34 PM

HP Recommended

Hello pnobles,

welcome to the Polycom Community.

We have seen this in some instances.

 

As a workaround please downgrade again and in addition work with your Polycom reseller to bring this to the attention of Polycom support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎11-24-2012 06:05 AM

HP Recommended

Hi,

 

thx for this swift reply.  Any caveats when downgrading?

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‎11-24-2012 07:05 AM

HP Recommended

No,

 

not really.

 

If you work with your reseller / Polycom support we should be able to provide you with a hotfix for this if 3.0.5 is needed for a certain reason.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎11-26-2012 03:44 AM

HP Recommended

Downgraded to 3.0.4.  ISDN works again.

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‎11-27-2012 02:08 AM

HP Recommended

I think you'll find that if you now upgrade to V3.0.5, your ISDN will be fine.  But it's not obligatory.

I had the same issue from 3.0.3.1 to 3.0.5, dropped back a version & all OK.  Later needed V3.0.5 & the ISDN issue did not re-occur.

It's a bit odd, but not fatal.

Happy Tuesday.

Pete

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‎11-29-2012 03:04 AM

HP Recommended

ISDN issue came back so I'm back on V3.0.4.x until V3.1 rolls out. Hey Ho.

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