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HP Recommended

Hi

 

We experience following issue

 

When we establish following multipoint call GS500 + GS500 + Lync 2013  everything works fine...but:

 

The next call between GS500 + GS500 does not have any sounds in both directions (no errors in Systerm status or Audio Meter.

when we do a GS500 + LYnc 2013 call, sound is OK...it only happens between Polycom systems

 

Dialing Preference is SIP + SVC then AVC

Registations like SIP, Directory services are OK

We have the latest firmware (did not solve it): 4.1.5

 

Can you help?

 

Thx

 

D

 

3 REPLIES 3
HP Recommended

Please open a service report with Polycom so we can get the logs and investigate.

 

 

HP Recommended

Polycom SQA was unable to reproduce this so please open a service ticket so it can be investigated.

HP Recommended

thanks for your fast reply,

 

Will do this first thing in the morning, will keep you posted.

 

kr

 

dimi

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