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polycom group series 500 video freeze

Occasional Contributor

polycom group series 500 video freeze

Hi all

Currently im using a group series 500 running on sw ver 4.2

When I use the group series to do a video call, after a few seconds the video will freeze and hangs

Kindly advice
Message 1 of 2
Polycom Employee & Community Manager

Re: polycom group series 500 video freeze

Hello haikalguntor,

the more details you provide in the post the more chances anyone else has to provide you some feedback.


  • Is this a new issue or has this always been the case?
  • Is this a call via an internal or external network?
  • Is this H.323, SIP or LYNC?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 2