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polycom group series 500 video freeze

Occasional Contributor

polycom group series 500 video freeze

Hi all

Currently im using a group series 500 running on sw ver 4.2

When I use the group series to do a video call, after a few seconds the video will freeze and hangs

Kindly advice
Message 1 of 2
Polycom Employee & Community Manager

Re: polycom group series 500 video freeze

Hello haikalguntor,

the more details you provide in the post the more chances anyone else has to provide you some feedback.


  • Is this a new issue or has this always been the case?
  • Is this a call via an internal or external network?
  • Is this H.323, SIP or LYNC?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2