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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎02-16-2015 01:28 AM

HP Recommended
Hi all

Need some assistance with a problem I'm encountering with my hdx series vc.

It seems that ever since I unchecked the option of recent calls to appear on the menu via web browser, it won't reappear even after I checked the option for it to show. What could be the problem ?
3 REPLIES 3

‎02-16-2015 02:08 AM

HP Recommended

Hello haikalguntor,

welcome to the Polycom Community.

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎02-16-2015 02:10 AM

HP Recommended
Hi

Sorry that the firmware version wasn't included. Currently I have two devices one is running on 3.1.2 and another is running on 3.1.6 . Both or having the same issue
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‎02-16-2015 06:26 AM

HP Recommended

What broswer are you using ?  I've struggled with IE sometimes.    I've started using both firefox and Seamonkey with good success...

 

You could also use the API command thru Telnet (Port 24) to issue the appropriate command (homerecentcalls yes).

 

Cheers,

 

Gary M

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