welcome to the Polycom Community.
It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.
This also allows yourself and others to check against current software release notes.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
What broswer are you using ? I've struggled with IE sometimes. I've started using both firefox and Seamonkey with good success...
You could also use the API command thru Telnet (Port 24) to issue the appropriate command (homerecentcalls yes).