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polycom telepresence m100 crashes on windows 8

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pulak_28
Occasional Visitor

polycom telepresence m100 crashes on windows 8

I am using polycom telepresence m100 from last 5-6 months on my Windows 7 and it worked well. Recently I have upgraded to Windows 8 and when I tried polycom, the window crashes.

 

Any idea how can I fix this?

Message 1 of 3
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: polycom telepresence m100 crashes on windows 8

Hello pulak_28,

welcome to the Polycom Community.

 

Checking the release notes 1.0.4 for the m100 => here <= on page 16 I cannot see Windows 8 as a supported platform.

 

Currently we only officially support the following:

 

Windows XP with Service Pack 2 or later
• Windows XP Professional - 32 bit, 64 bit
• Windows XP Home Edition 32 bits
• Windows XP Tablet PC Edition 32 bits
Windows Vista with Service Pack 1 or later, both 32 bit and 64 bit
• Windows Vista Ultimate
• Windows Vista Enterprise
• Windows Vista Business
• Windows Vista Home Premium
• Windows Vista Home Basic
Windows 7, both 32 bit and 64 bit
• Windows 7 Ultimate
• Windows 7 Enterprise
• Windows 7 Professional
• Windows 7 Home Premium
• Windows 7 Home Basic
Windows operating system languages:
• Chinese
• English
• French
• German
• Japanese
• Russian
• Spanish

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: polycom telepresence m100 crashes on windows 8

Hello pulak_28,

welcome to the Polycom Community.

 

Checking the release notes 1.0.4 for the m100 => here <= on page 16 I cannot see Windows 8 as a supported platform.

 

Currently we only officially support the following:

 

Windows XP with Service Pack 2 or later
• Windows XP Professional - 32 bit, 64 bit
• Windows XP Home Edition 32 bits
• Windows XP Tablet PC Edition 32 bits
Windows Vista with Service Pack 1 or later, both 32 bit and 64 bit
• Windows Vista Ultimate
• Windows Vista Enterprise
• Windows Vista Business
• Windows Vista Home Premium
• Windows Vista Home Basic
Windows 7, both 32 bit and 64 bit
• Windows 7 Ultimate
• Windows 7 Enterprise
• Windows 7 Professional
• Windows 7 Home Premium
• Windows 7 Home Basic
Windows operating system languages:
• Chinese
• English
• French
• German
• Japanese
• Russian
• Spanish

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
Aydos
Occasional Visitor

Re: polycom telepresence m100 crashes on windows 8

Will it support windows 8 in the future? We plan to upgrade our OS in the company.

Message 3 of 3