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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎08-14-2013 03:50 AM

HP Recommended

pvx8.0.16 have no video display in local,

 

when I call to HDX, VVX1500 or another laptop with pvx, all is fine from noth sides, but only local laptop pvx have no video display.

 

I check the pvx configuration is same as another laptop pvx, even I switch off the firewall in local, it still have no video display.

 

please advise any idea? thanks

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-15-2013 09:55 AM

HP Recommended

Hello FDS,

please see my above remarks in regards of the supported operating system.

 

Windows 8.1 is not officially released and Windows 8 itself is not a supported operating system.

 

If you require a video client on such operating system you will need to purchase a license for Real Presence Desktop.

 

You can trial the software for 30 days to verify it is working in your environment.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎08-14-2013 06:09 AM

HP Recommended

Hello fds,

 

welcome back to the community.

 

Could I kindly ask you to provide some feedback or mark old posts as solution provided as the community relies on this kind of information to function.

 

So far I am unable to see any feedback / marked as solution for your various posts => here <=

 

In addition to your new post could you be a bit more specific ?

 

For example:

 

  • PC A with PVX installed can call HDX, VVX or another laptop but PC B cannot ?

  • Has PC A the same Operating System as PC B and does the PC B have the same technical specification?

  • Apart from the PC B's local firewall would there be any other firewalls in the network?

You should be aware that PVX is no longer developed and is restricted to XP, Windows 2000 and Vista only. In addition only certain processors are supported.

 

This is all documented in the Release notes => here <=

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎08-15-2013 09:31 AM

HP Recommended

thanks, I will mark some records in my previous post.

 

senario as below:

 

1, laptop "a" with pvx call laptop b with same pvx8.0.16, it is working, but laptop a have nop video display.

 

2, laptop "a" with pvx call HDX , it is working, but laptop "a" have nop video display.

 

3, laptop "a" with pvx call VVX1500 , it is working, but laptop "a" have nop video display.

 

LAPTOP "A" is win8.1, but before fresh installed, it is ok, several weeks later it have no video display when call established.

 

 

Was this reply helpful? Yes No

‎08-15-2013 09:55 AM

HP Recommended

Hello FDS,

please see my above remarks in regards of the supported operating system.

 

Windows 8.1 is not officially released and Windows 8 itself is not a supported operating system.

 

If you require a video client on such operating system you will need to purchase a license for Real Presence Desktop.

 

You can trial the software for 30 days to verify it is working in your environment.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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