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realpresence 500 no video

Occasional Visitor

realpresence 500 no video

I am trying to set up a new Polycom RealPresence 500 but i can get video from my monitor to perform the initial configuration. I tried two know working monitors and none of them worked. Can someone please assist?


Message 1 of 2

Re: realpresence 500 no video

Dear There,


If the things are not working then please reset the device for factory default and then try to configure.


Thanks & Regards

Yash Pal

Message 2 of 2