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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi everyone,

 

I'm in charge of supervising several offices with some HDX systems installed and running quite every day.

As I get all the admin passwords, I was looking on the web administration site, and more precisely on "remote surveillance" option. On this function I have 2 blue screens, one (left) for the system I'm connected on, another (right) for the remote one. But exept a blue screen and on/off indicators for camera and mike, nothing else. We are using the internal MCUs when in multipoints.

My question : is it possible to get realtime audio/video using this function? If not is it a software I can buy to get a control on audio and video of all my set of videoconferencing systems?

 

Thanks in advance for your participation,

 

Lionel.S.

2 REPLIES 2
HP Recommended

Hello Lionel,

 

for security reasons this needs to activated on the Endpoint itself.

 

Admin Settings => General Settings => Security => Security Settings => the 3rd Page shows "Allow Video Display on Web"

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Dear Steffen,

 

I suppose my past request was not a support request but just a means to offer Polycom users a better means to use their systems...

 

Anyways your solution was interesting : activation of the video display on the web. It works !!!!!!

 

could also be wonderful if any sound with the video...... /:))

 

regards

 

Lionel.

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