setup help!!

[Anonymous]

hi all,

we have a weekly conference involving three locations-

1.clients in the central conference office

2. clients on video link with the vsx 7000 system connection using an ip address

3. several clients phoning in to a polycom soundstation (from mobile phones and their office phones etc)

The problem we have is that the central office can hear all conversations but those on videolink cannot hear the people dialling in and vice versa-those dialling in cannot hear the clients on the video

Is there a wire or something that could connect this sound or a better setup that anyone can suggest, it is causing us many frustrations

Thanks

[Polycom_Video_E]

You should be using the POTS interface on the video conferencing system for this type of call and not the SoundStation.  Dial into the voice conference with the POTS interface, that will mix the audio from the video call and the voice call together.

[Anonymous]

Thanks Steven, how do we set this up, where is the pots interface? 

The IT department tell me we can't do this because the video is IP and phoning in is analogue could you clarify this would be ok?

[Polycom_Video_E]

In a way your IT department is correct.  It is the VSX 7000e that has the POTS interface that would allow this, not the VSX 7000s.  I apologize for the confusion, I was recalling from memory and had the wrong system after looking it up when you responded.

Without a video system that has a POTS interface to do this you will need to do something external to the video system.  You will need to have a multipoint bridge that ties together video and audio calls.  You could also do this using the SoundStructure. 

Or you can do it using the ISDN interface on the VSX 7000s and dialing an audio call from that interface into the voice conference call.

The documentation for the VSX can be found here: Support line for VSX