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skype mode without polycom touch control panel

Occasional Visitor

skype mode without polycom touch control panel

Hi all,

we have 2 group series loaded with latest version 6.1, skype integration license and Multipoint licenses.

 

at one site, the group series is attached to Polycom touch control device, which make it easy to register the SIP office 365 account.

 

 

At the other site, we don't have polycom touch control, but ipad loaded with crestron software.

how can i enable skyepe mode + sip, using third party control software, rather than polycom touch control device?

 

 

if i enable the sip account at the site without the polycom touch control, it logins in to the sip account and change my device to "skyp mode", but then it makes the device useless, since it complains about "not having control device attached"

 

 

Thanks

 

 

 

 

 

 

 

 

Message 1 of 6
5 REPLIES
Polycom Employee & Community Manager

Re: skype mode without polycom touch control panel

Hello Avishay,

welcome to the Polycom Community.

The GroupSeries has not finalized the Skype for Business Online / Office365 qualification yet so your setup is not officially supported unless you are part of the Polycom TAP program.

 

Once this is officially qualified you will need a Polycom Touch.

 

Please work with your Polycom reseller on a Feature Request if this is not what you want.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 6
Occasional Visitor

Re: skype mode without polycom touch control panel

Hi

Thanks for a quick answer.

we use Crestron solution in order to control a multimedia room, which includes projectos, TV and other "smart room" features.

it seems to me over complicated and redudadnt to add another touch control device just for the sake of skype mode within polycom.

 

I must say, i am deeply disapointed with this attitude , because when polycom announced a year ago, that skype for business  365 integration with polycom will be available within a few months,  Polycom didn't mention that the requirement to enable this feature was to attach polycom control.

 

we already  prucahsed skype integration licesnes, we have waited and it was posponed a few times.

finally when it arrives, it has the limitation of using only polycom devices, 

which make polycom/skype integration irrelevant.

Avishay

 

 

 

 

Message 3 of 6
Highlighted
Polycom Employee & Community Manager

Re: skype mode without polycom touch control panel

Hello Avishay,

I cannot comment on the need for this and suggest you work with a Polycom reseller and / or Polycom SE directly on this.


Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 4 of 6
Occasional Visitor

Re: skype mode without polycom touch control panel

Hello Avishay,

 

Did you finally find out a solution using Crestron control or the Polycon touch pannel was needed finally?

 

I would appreciate your feedback since I am experiencing the same problem in our site.

 

Many thanks

Message 5 of 6
Polycom Employee & Community Manager

Re: skype mode without polycom touch control panel

Hello Daniel,

welcome to the Polycom Community.

The current only and the official way to run a Office 365 / Skype for Business Online account with a GroupSeries is via the Polycom Touch.

 

Anything else would be a feature request via your Polycom reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 6 of 6