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I am a returning user and wanted to find out if a VSX 7000 software update the firmware from 8.7.1 to 9.0.6 is possible and if there is a cost?

 

Tried to do it online and I received a message stated "update available but entitled" 

 

If possible to retrieve software key?

 

Or can I use the software key when the product was purchased? 

1 REPLY 1
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Dear munozj3,

in your case, the machine has no active service contract. Therefore you are not able to generate the software update key (available but not entitled). You should talk to your polycom partner to

option a) buy the software upgrade or option b) get your machine under service for one or three years (during this time, you´ll be able to get all new software updates and upgrades). But, in both cases, there will be costs.

 

> Or can I use the software key when the product was purchased?

  >>No, you can´t use that one for upgrading your machine.


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