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sw_keys.txt file

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Occasional Visitor

sw_keys.txt file

Can anyone advise what the contents of the sw_keys.txt file should be for an RPG500 upgrade from 4.1.5 to 4.2? 

 

I am trying to upgrade a unit and have got the keycode from the website, but the instructions are not clear on what needs to be in the file which I have saved to the root directory of the USB stick containing the software update. When I initiate the upgrade I get an error advising the system needs a valid keycode file.

Message 1 of 4
3 REPLIES 3
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Member

Re: sw_keys.txt file

Hi,

 

Try this:

 

 

U <TAB>Serial<TAB>Key

 

 

 

regards,

 

albertqg

Message 2 of 4
Occasional Contributor

Re: sw_keys.txt file

Hi,
We had the same question and problem, but with RPG700. Polycom support said that  USB stick should be FAT formatted not bigger than 4GB and sw_keys.txt with the following text: USerialKey. Unfortunatelly that did not work.


And the advice of Albertqg is absolutely right.
It should be: U<Tab>Serial<Tab>Key.

Best regards,
Kseniya

Message 3 of 4
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Occasional Visitor

Re: sw_keys.txt file

Try this:

 

 

U <TAB>Serial<TAB>Key

 

this is working

Message 4 of 4