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unable to control far end camera

Occasional Advisor

unable to control far end camera

Hello all,

 

I am using RPG 700 with eagle eye producer.

I am not able to control far end camera during a call,while the other side can control mine.

Firmware upgrade to the latest version (6.1.2) did not solve the issue(prev.version 6.0.0).

 

Note that during the call i have the choice to control the far end but when i press the button for PTZ nothing happens.

 

Any ideas??

 

Thank you in advance

 

 

Message 1 of 4
3 REPLIES
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Valued Contributor

Re: unable to control far end camera

What manufacturer/model/software version is the video unit at the far end? 

Do they have 'allow far end camera control' turned on?

JoeV
Message 2 of 4
Occasional Advisor

Re: unable to control far end camera

Polycom HDX systems,and far end camera control is allowed.

 

There are either HDX or RPG devices,all with the correct settings.

 

Regards,

Message 3 of 4
Valued Contributor

Re: unable to control far end camera

How are you selecting the FAR END camera to control?  By default, camera control is probably your NEAR end and you have to select FAR END somehow to control their camera.

JoeV
Message 4 of 4