I am using RPG 700 with eagle eye producer.
I am not able to control far end camera during a call,while the other side can control mine.
Firmware upgrade to the latest version (6.1.2) did not solve the issue(prev.version 6.0.0).
Note that during the call i have the choice to control the far end but when i press the button for PTZ nothing happens.
Thank you in advance
What manufacturer/model/software version is the video unit at the far end?
Do they have 'allow far end camera control' turned on?
Polycom HDX systems,and far end camera control is allowed.
There are either HDX or RPG devices,all with the correct settings.
How are you selecting the FAR END camera to control? By default, camera control is probably your NEAR end and you have to select FAR END somehow to control their camera.