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video call with IP address

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Occasional Contributor

video call with IP address

Maybe someone can help me I'm trying to make a point to point call on a HDX 8000 using IP address and it won't connect, It will with e164 or H323.

 

Thanks

Message 1 of 5
4 REPLIES 4
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Polycom Employee

Re: video call with IP address

Do you mean a SIP call?  Does the other end support SIP?  If E.164 works and IP address doesn't then its something to do with the subnets you are using.

Message 2 of 5
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Occasional Contributor

Re: video call with IP address

Both units are sip registered 

Message 3 of 5
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Honored Contributor

Re: video call with IP address

As your endpoints are registered there may be Dial Rules actions applied to calls. If you use DMA as a call server refer to 'Call Server Configuration' section in DMA Operation Guide for more details.

WBR,
Mike
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“Reports that say that something hasn't happened are always interesting to me, because as we know, there are known knowns; there are things we know we know. We also know there are known unknowns; that is to say we know there are some things we do not know. But there are also unknown unknowns- the ones we don't know we don't know.”
― Donald Rumsfeld
Message 4 of 5
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Occasional Visitor

Re: video call with IP address

Have you checked your firewall?

 

Message 5 of 5