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x50 needs to get NTP from DHCP

Rob L.
Occasional Advisor

x50 needs to get NTP from DHCP

Are others seeing issues with x50 or x30 not getting NTP settings from DHCP? Our DHCP scopes have both options 004 and 042 set to the IPs of our NTP servers. But with the x50's NTP setting set to Auto, it seems to be trying to reach internet NTP servers. I'm having to manually set NTP settings. Seeing similar issues with CCX phone devices.

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2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: x50 needs to get NTP from DHCP

Hello @Rob L. ,

 

Welcome back to the Poly Community.

Our devices, in Microsoft mode, often use time.windows.com instead of traditional DHCP options.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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Rob L.
Occasional Advisor

Re: x50 needs to get NTP from DHCP

Would be nice to have option to override this to DHCP. Since we host our own NTP servers, our security folks aren't going to allow NTP traffic to internet hosts. I do see the manual setting is available in Lens, so that might help.

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