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00000000.cfg can't use CONFI_FILES="PHONE_MAC_ADDRESSreg.cfg,..."

SOLVED
johnj_01201
Occasional Advisor

00000000.cfg can't use CONFI_FILES="PHONE_MAC_ADDRESSreg.cfg,..."

Hello, bootROM 4.3.1 SIP 3.3.2.

I am wondering why they PHONE_MAC_ADDRESS did not work for me in the 000000000000.cfg master config file?

<APPLICATION APP_FILE_PATH="sip.ld" CONFIG_FILES="PHONE_MAC_ADDRESSreg.cfg, server.cfg, reg-basic.cfg"

 

The phones would give a "CONFIG ERROR" message. I figured I could do this in 000000000000.cfg and then just create the macaddressreg.cfg file per phone. I ended up doing it the old way with a macaddress.cfg anf macaddressreg.cfg file per phone.

 

Earlier today I had tried to use PHONE_PART_NUMBER and it also failed, but I was able to tell that it did not get changed to the phone's part number, just stayed "PHONE_PART_NUMBER".

 

Am I thinking the correct way to use these new macros (substitution strings) settings?

 

thanks

John

 

Message 1 of 12
1 ACCEPTED SOLUTION

Accepted Solutions
simon-tran
Advisor

Re: 00000000.cfg can't use CONFI_FILES="PHONE_MAC_ADDRESSreg.cfg,..."

Official documentation is wrong. Try [PHONE_MAC_ADDRESS]reg.cfg. I wasted hours trying to figure that out.

View solution in original post

Message 5 of 12
11 REPLIES 11
SteffenBaierUK
Polycom Employee & Community Manager

Re: 00000000.cfg can't use CONFI_FILES="PHONE_MAC_ADDRESSreg.cfg,..."

Hello Johnj_01201,

 

please check the UCS 3.3.0 Admin Guide => here <= on Page C - 24:

 

Quote:

 

"You can also add variables to the master configuration file that are replaced when the phone reboots. The variables include PHONE_MODEL, PHONE_PART_NUMBER, and PHONE_MAC_ADDRESS."

 

Please ensure you always use a Provisioning Method like FTP that allows to append to the Log Files.

 

The -app.log and -boot.log hold Vital Information.

 

Plenty of details around in this Community.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

 

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 12
johnj_01201
Occasional Advisor

Re: 00000000.cfg can't use CONFI_FILES="PHONE_MAC_ADDRESSreg.cfg,..."

right, the Admin guide is where I learned about them. I am wondering why they failed to work.

Message 3 of 12
SteffenBaierUK
Polycom Employee & Community Manager

Re: 00000000.cfg can't use CONFI_FILES="PHONE_MAC_ADDRESSreg.cfg,..."

John,

 

without logs we wont know.

 

Please be aware that other members of the community are welcome to reply as well but the community is not a replacement for official support and you may want to consider contacting your Polycom Reseller if the units are still within warranty or work with Polycom Support via PPI (Pay Per Incident).

 

Best regards 

 

Steffen Baier 

 

Polycom Global Services 

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 12
simon-tran
Advisor

Re: 00000000.cfg can't use CONFI_FILES="PHONE_MAC_ADDRESSreg.cfg,..."

Official documentation is wrong. Try [PHONE_MAC_ADDRESS]reg.cfg. I wasted hours trying to figure that out.

View solution in original post

Message 5 of 12
SteffenBaierUK
Polycom Employee & Community Manager

Re: 00000000.cfg can't use CONFI_FILES="PHONE_MAC_ADDRESSreg.cfg,..."

Hello Simon-Tran,

 

I work in Tier 2 Support and this is the 1st I have heard of this.

 

A blank statement like this will also cause confusion if it cannot be backed up with the exact software version you claim you have discovered this.

 

You are always more than welcome to raise issues like this, if you can prove them, via your Reseller or via Polycom Support in order to verify this and get this fixed.

 

Uncountable of our Partners are using this method in the field.

 

The example given in the Admin Guide (checked in UCS 3.3.0) is actually [PHONE_MAC_ADDRESS]- and we do not recommend to use [PHONE_MAC_ADDRESS]-weg.cfg or [PHONE_MAC_ADDRESS]-phone.cfg as these are used by the Phone.

 

The substitution was added in BootROM 3.2.1/SIP 2.0.1 and includes PHONE_MODEL, PHONE_PART_NUMBER, MACADRESS.

 

If you search for above via your favorite search engine you will find plenty of examples.

 

Best regards

 

Steffen Baier

 

Polycom Global Services

 

 

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 12
johnj_01201
Occasional Advisor

Re: 00000000.cfg can't use CONFI_FILES="PHONE_MAC_ADDRESSreg.cfg,..."

Ah! That explains it! I will try it this way and post back if it works or not. The documentation implies that you should use this:
CONFIG_FILES="PHONE_MAC_ADDRESSreg.cfg"

but it is supposed to be:

CONFIG_FILES="[PHONE_MAC_ADDRESS]reg.cfg"

 

Normally, "[something here]" implies you enter your own data. The documentation plainly shows these without the brackets and it should be updated to include the brackets if they are required.

 

Again, I will try it and post back if it works or not. I was not able to find a single result for two of these substition strings in Google.

thanks!

John

 

Message 7 of 12
SteffenBaierUK
Polycom Employee & Community Manager

Re: 00000000.cfg can't use CONFI_FILES="PHONE_MAC_ADDRESSreg.cfg,..."

Hello John,

 

using " [PHONE_MAC_ADDRESS] polycom "  as Search Word without the " already shows the substitution string being used SipXecs Forum as the 1st result.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 12
johnj_01201
Occasional Advisor

Re: 00000000.cfg can't use CONFI_FILES="PHONE_MAC_ADDRESSreg.cfg,..."

OK thanks, but I am using Google and had to type this to get any related results: "[PHONE_MAC_ADDRESS] polycom SipXecs Forum"

 

The "phone.property" link documents 2 of the substituation strings correctly on this page:

http://sites.google.com/site/sipxecstipsandtricks/polycom-phones

 

Polycom should update their Adminstratotor guide to include the brackets.

thanks

John

 

Message 9 of 12
SteffenBaierUK
Polycom Employee & Community Manager

Re: 00000000.cfg can't use CONFI_FILES="PHONE_MAC_ADDRESSreg.cfg,..."

Hello John,

 

I am unsure what SIP /  UCS Version of the Guide you are looking at but for example the UCS 3.3.0 Admin Guide => here <= shows plenty of examples at Page A - 5.

 

It clearly shows the [ ] but I will mention this to the Product Managers for the next new and upcoming Admin Guide.

 

The Configuration Files section hold plenty of examples and detailed explanations on how to use substitutions and other tricks in order to enable provisioning in different variations based on Phone Models etc. in order to cater for Display limitations and so on.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 10 of 12