Plantronics + Polycom. Now together as Poly Logo

12 Digit Dialing

Bob M
Occasional Contributor

12 Digit Dialing

I have read the Polycom write up regarding 12 digit off hook dialing and believe I have implemented correctly on a VVX, however, still getting truncated at 10 digits.  My digimap is as follows:

 

[9][1][2-9]xxxxxxxxx|[2-9]11|0T|011xxx.T|
[0-1][2-9]xxxxxxxxx|[2-9]xxxxxxxxx|[2-9]xxxT|**x.T

 

We need to prefix with 91(NPA)(NXX)(Number).  I've done something incorrectly.

Message 1 of 5
4 REPLIES 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: 12 Digit Dialing

Hello Bob M,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference

Resolution: Please check => here <=

 

The above post shows how to troubleshoot digimap issues.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
Bob M
Occasional Contributor

Re: 12 Digit Dialing

Thanks.  Have looked and reviewed the document and thought I had set up my Polycom DigiMap correctly, however still getting truncated at 10 digits.  Can you or someone review my digimap (included in my original question) as see if it is correct for 12 digit dialing?  Should be the first entry in the digimap.

 

Thank for your assistance.


Message 3 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: 12 Digit Dialing

Hello Bob M,

The above linked community's VoIP FAQ article, in addition to the publicly available Admin Guides, explains the original digitmap and various other examples.

 

It also shows how to utilize the Logging functionality to troubleshoot digitmap issues by showing which digitmap was matched.

 

It is also useful to specify what Call Server you are using, aka SIP or LYNC , as the server may simply overwrite the phones digitmap.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 5
Bob M
Occasional Contributor

Re: 12 Digit Dialing

The following worked for a SIP trunk:

 

[2-9]xxxxxxxxxxx|

Message 5 of 5