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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎05-17-2013 10:32 AM

HP Recommended

I have an issue with a polycom duo.  If i plug in the 2.5mm pc/mobile cable it immediately goes into pc mode..  I have tried several times of changing the firmware and logging into the web interface to change the setting to prompt, but nothing seems to fix this issue.  Can anyone shed some light on how to get this resolved.  I have tried some other things as well , but I want to see how deep  the suggestions will be before attempting that again..

 

btw.. phone info below..

 

Thanks for any assistance.

 

Phone Information
Phone ModelSoundStation Duo
Part Number3111-19000-001 Rev:F
MAC Address00:04:F2:EA:1E:EF
  
UC Software Version4.0.4.2906
BootROM Software Version5.0.3.1667
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-20-2013 11:26 AM

HP Recommended

ok.. well that is a saddened feature change.  Thanks alot...

View solution in original post

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4 REPLIES 4

‎05-18-2013 01:01 AM

HP Recommended

Hello emb3dd3,

welcome to the Polycom Community.

I am quite sure this is the standard behaviour when plugging this cable into the Phone. What do you believe is the issue with that?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎05-20-2013 06:58 AM

HP Recommended

Hi and thanks for responding.

On the previous 2w and 2ex  You had the option of selecting IP mode before the phone went into the pc/mobile phone mode.  The advanced web configuration has an option  for pclink,auto,mobile or prompt as an option.  If nothing else it would be nice to be able to select the pc mode at the prompt instead of the phone automatically switching to  pc mode and going into what appears as auto answer mode.   Maybe there is an auto answer mode setting that I am missing somewhere ?

 

IMHO the  phone should stay in the rest position unless the user physically wanted to select pc mode.   What I am gathering is .. I have to leave the cable disconnected when I dont want the phone to auto answer in pc mode and plug in the cable when I want it to be my source in pc mode?

 

btw. I upgraded the phone to the latest firmware as well.

 

UC Software Version 4.1.0.84959

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‎05-20-2013 07:17 AM

HP Recommended

Hello emb3dd3d,

 

according to the User Guide for the SS Duo page 40 onwards => here <= this is working as designed.

 

I also quickly tested this with a SSIP7000 and the same happens.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎05-20-2013 11:26 AM

HP Recommended

ok.. well that is a saddened feature change.  Thanks alot...

Was this reply helpful? Yes No
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