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2-digit star codes

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Visitor

2-digit star codes

Trying to get a Polycom SoundPoint IP 331 phone to work with the Grandstream UCM6104 PBX. Almost there, but I can't get the 2-digit star codes to work when the phone is OFF the hook (e.g. when dialing on speaker).

 

For example, to get voicemail, we have to dial *98. I have tried adding *98, *9x, and *xx to the digitmap, but none of them work.

 

Here's my digitmap. Can someone help spot the conflict?

 

[2-9]11|0T|011xxx.T|[0-1][2-9]xxxxxxxxx|[2-9]xxxxxxxxx|[1-8]xx|*xx
Message 1 of 9
8 REPLIES 8
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Polycom Employee & Community Manager

Re: 2-digit star codes

Hello SIP-3903,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 9
Highlighted
Visitor

Re: 2-digit star codes

BootROM 4.3.1.0440

Message 3 of 9
Highlighted
Polycom Employee & Community Manager

Re: 2-digit star codes

Hello SIP-3903,

the above is not your SIP software version.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 9
Highlighted
Visitor

Re: 2-digit star codes

That was all I could find when I followed the linked instructions. But I might have stumbled upon it -- let's try 3.3.3.0069.

Message 5 of 9
Highlighted
Polycom Employee & Community Manager

Re: 2-digit star codes

Hello ,

that is the one.

 

Why do you not try:

 

*98|[2-9]11|0T|011xxx.T|[0-1][2-9]xxxxxxxxx|[2-9]xxxxxxxxx|[1-8]xx|


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 9
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Visitor

Re: 2-digit star codes

When I move it to the front, I get a busy signal as soon as I hit the star key(?).

Message 7 of 9
Highlighted
Polycom Employee & Community Manager

Re: 2-digit star codes

Hello SIP-3903,

The community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

I would upgrade to a currently supported version. Try UC Software 4.0.11 and we take it from there

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 9
Highlighted
Visitor

Re: 2-digit star codes

Simple beginner's mistake -- I was missing the 'pipe' at the end of the last code. Didn't know that was necessary, but it fixed the problem.

Message 9 of 9