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2 lines registered to different servers. Line 2 works. Line 1 works only if Line 2 is deleted

Cait
Occasional Visitor

2 lines registered to different servers. Line 2 works. Line 1 works only if Line 2 is deleted

Phone is a SoundPoint !P 560, which can handle up to 4 different registrations according to its manual. Both lines are correctly configured per the manual, and line 2 works without a problem. Line 1 only works if I delete Line 2, but then works fine. The server for line 2 is sip.voipwelcome.com and the server for line 1 is sip2sip.info.

 

Line 1 (sip2sip) works just fine on X-lite. Of course it's the only account on X-lite.

 

Haven't found any indication that sip2sip will fail if there's another registration on the same phone.

 

Have checked the FAQ and searched the KnowledgeBase and the forum without success.

 

Can anyone help?

 

Cait

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: 2 lines registered to different servers. Line 2 works. Line 1 works only if Line 2 is deleted

Hello cait,

welcome to the Polycom Community.

We encourage all users to use the Forum Search and doing so myself I found one of my own replies where a user had the same question => here <=. In addition it is always helpful to post the current software version you are using.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Cait
Occasional Visitor

Re: 2 lines registered to different servers. Line 2 works. Line 1 works only if Line 2 is deleted

Thank you for the link. I don't know how to edit configuration files. Can I simply back it up as a text file using the Web interface, edit it, then restore it?

 

I fixed the problem. Looking at the backup file, I saw that the provisioning server (an old VoIP provider) had a complete entry for me. Figuring I had nothing to lose, I added it back to my Polycom phone as the first line, moving the others to Lines 2 and 3. I don't know why, but that did it. Now they all work.

 

Thanks again.

Cait

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: 2 lines registered to different servers. Line 2 works. Line 1 works only if Line 2 is deleted

Hello Cait,

 

could you mark it as a solved solution so other users can profit from it?

 

Best Regards

 

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4