Plantronics + Polycom. Now together as Poly Logo

2nd Registration in IP670 Phone

Highlighted
Occasional Advisor

2nd Registration in IP670 Phone

I'm trying to get an IP670 phone set up with a 2nd registration to a 3CX server.  Here's the config file that I've tried, but only the first registration works.  What am I doing wrong here?

 

  John

 

<!-- Registration Settings -->
<reg>
<reg.1 reg.1.telephony="1"/>
<reg.1 reg.1.useCompleteUriForRetrieve="1"/>
<reg.1 reg.1.useLocalTargetUriForLegacyPickup="1"/>
<reg.1 reg.1.address="1001"/>
<reg.1 reg.1.label="Ext: 1001"/>
<reg.1 reg.1.displayName="Polycom Test"/>
<reg.1 reg.1.ringType="default"/>
<reg.1 reg.1.callsPerLineKey="4"/>

<reg.1.server.1 reg.1.server.1.register="1"/>
<reg.1.server.1 reg.1.server.1.address="192.168.0.250"/>
<reg.1.server.1 reg.1.server.1.port="5060"/>
<reg.1.server.1 reg.1.server.1.expires="120"/>
<reg.1.server.1 reg.1.server.1.expires.lineSeize="30"/>
<reg.1.server.1 reg.1.server.1.expires.overlap="60"/>
<reg.1.server.1 reg.1.server.1.retryMaxCount="3"/>
<reg.1.server.1 reg.1.server.1.retryTimeOut="0"/>

<reg.1.outboundProxy reg.1.outboundProxy.address="192.168.0.250"/>
<reg.1.outboundProxy reg.1.outboundProxy.port="5060"/>

<reg.1.auth reg.1.auth.password="7mq35g8"/>
<reg.1.auth reg.1.auth.userId="1001"/>
<reg.1 reg.1.lineKeys="1"/>

<reg.2 reg.2.telephony="1"/>
<reg.2 reg.2.useCompleteUriForRetrieve="1"/>
<reg.2 reg.2.useLocalTargetUriForLegacyPickup="1"/>
<reg.2 reg.2.address="1002"/>
<reg.2 reg.2.label="Ext: Door"/>
<reg.2 reg.2.displayName="Polycom Test 2"/>
<reg.2 reg.2.ringType="default"/>
<reg.2 reg.2.callsPerLineKey="1"/>

<reg.2.server.1 reg.2.server.1.register="1"/>
<reg.2.server.1 reg.2.server.1.address="192.168.0.250"/>
<reg.2.server.1 reg.2.server.1.port="5060"/>
<reg.2.server.1 reg.2.server.1.expires="120"/>
<reg.2.server.1 reg.2.server.1.expires.lineSeize="30"/>
<reg.2.server.1 reg.2.server.1.expires.overlap="60"/>
<reg.2.server.1 reg.2.server.1.retryMaxCount="3"/>
<reg.2.server.1 reg.2.server.1.retryTimeOut="0"/>

<reg.2.outboundProxy reg.2.outboundProxy.address="192.168.0.250"/>
<reg.2.outboundProxy reg.2.outboundProxy.port="5060"/>

<reg.2.auth reg.2.auth.password="zuho5f7"/>
<reg.2.auth reg.2.auth.userId="1002"/>
<reg.2 reg.2.lineKeys="1"/>

<reg.1.lineKeys reg.1.lineKeys.SPIP320="2"/>
<reg.1.lineKeys reg.1.lineKeys.SPIP321="2"/>
<reg.1.lineKeys reg.1.lineKeys.SPIP330="2"/>
<reg.1.lineKeys reg.1.lineKeys.SPIP331="2"/>
<reg.1.lineKeys reg.1.lineKeys.SPIP335="2"/>
<reg.1.lineKeys reg.1.lineKeys.SPIP450="1"/>
<reg.1.lineKeys reg.1.lineKeys.SPIP550="2"/>
<reg.1.lineKeys reg.1.lineKeys.SPIP560="2"/>
<reg.1.lineKeys reg.1.lineKeys.SPIP650="2"/>
<reg.1.lineKeys reg.1.lineKeys.SPIP670="48"/>

<reg.2.lineKeys reg.2.lineKeys.SPIP670="48"/>

</reg>

 

Message 1 of 9
8 REPLIES 8
Highlighted
Polycom Employee & Community Manager

Re: 2nd Registration in IP670 Phone

Hello John,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

 

My guess is that you are running UC Software 4.1.0 or 4.1.1 which is for LYNC only and one line only.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 9
Highlighted
Occasional Advisor

Re: 2nd Registration in IP670 Phone

I see what you mean by mentioning the version of firmware.  In this case, we're running 4.07.

 

John

Message 3 of 9
Highlighted
Polycom Employee & Community Manager

Re: 2nd Registration in IP670 Phone

Hello John,

not sure f the phone was configured via 3CX templates or on your own but it looks far to complex.

 

Look at this post here and simply additionally configure another line:

 

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 9
Highlighted
Occasional Advisor

Re: 2nd Registration in IP670 Phone

That post indicated that two 'registrations' can't be set up in one configuration file, but must use two files, one for each registration.  I'm not sure that I understand how to do that.  Is this really necessary, or can both registrations be set up in the one configuration file?

 

Yes, the configuration file was generated by a 3CX template.  I made changes to the template to add functionality that was not in that template.  Everything works fine, but I just need to add a second line/registration to one phone.

 

I think I can do it through the web interface on the phone, but I would like to have it done in the template, so if the phone is reprovisioned, the second line/registration will be sure and 'stay intact'.

 

John

Message 5 of 9
Highlighted
Polycom Employee & Community Manager

Re: 2nd Registration in IP670 Phone

Hello John,

of course can you setup 2 or more line's using configuration files but again I am not 3CX so I do not know what they add into their templates.

 

UC Software 4.0.7 is no longer supported either so therefore try:

 

  • Upgrade the phone to 4.0.9
  • Manually configure 2 lines via the web interface and simply backup the working result afterwards

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 9
Highlighted
Occasional Advisor

Re: 2nd Registration in IP670 Phone

To simplify this, this works for one registered extension, on an IP670 phone:

 

 

<reg>
 
<reg.1.server.1 reg.1.server.1.register="1"/>
<reg.1.server.1 reg.1.server.1.address="192.168.0.250"/>
<reg.1.server.1 reg.1.server.1.port="5060"/>
<reg.1.server.1 reg.1.server.1.expires="120"/>

<reg.1.outboundProxy reg.1.outboundProxy.address="192.168.0.250"/>
<reg.1.outboundProxy reg.1.outboundProxy.port="5060"/>
 
<reg.1 reg.1.address="1001"/>
<reg.1 reg.1.label="Ext: 1001"/>
<reg.1 reg.1.displayName="Polycom Test"/>
<reg.1 reg.1.ringType="default"/>
<reg.1 reg.1.callsPerLineKey="4"/>
<reg.1 reg.1.lineKeys="1"/>
<reg.1.auth reg.1.auth.password="7mq35g8"/>
<reg.1.auth reg.1.auth.userId="1001"/>
 
</reg>

 

Should this work, for two registered extensions on the same IP670 phone, with the below configuration lines in the same configuration file for this phone (0004F268853A-config.cfg)?

 

 

<reg>
 
<reg.1.server.1 reg.1.server.1.register="1"/>
<reg.1.server.1 reg.1.server.1.address="192.168.0.250"/>
<reg.1.server.1 reg.1.server.1.port="5060"/>
<reg.1.server.1 reg.1.server.1.expires="120"/>

<reg.1.outboundProxy reg.1.outboundProxy.address="192.168.0.250"/>
<reg.1.outboundProxy reg.1.outboundProxy.port="5060"/>
 
<reg.1 reg.1.address="1001"/>
<reg.1 reg.1.label="Ext: 1001"/>
<reg.1 reg.1.displayName="Polycom Test"/>
<reg.1 reg.1.ringType="default"/>
<reg.1 reg.1.callsPerLineKey="4"/>
<reg.1 reg.1.lineKeys="1"/>
<reg.1.auth reg.1.auth.password="7mq35g8"/>
<reg.1.auth reg.1.auth.userId="1001"/>
 
<reg.2 reg.2.address="1002"/>
<reg.2 reg.2.label="Ext: Door"/>
<reg.2 reg.2.displayName="Polycom Test 2"/>
<reg.2 reg.2.ringType="default"/>
<reg.2 reg.2.callsPerLineKey="1"/>
<reg.2 reg.2.lineKeys="1"/>
 
</reg>

 

John

Message 7 of 9
Highlighted
Polycom Employee & Community Manager

Re: 2nd Registration in IP670 Phone

Hello John,

I would not really call this a simple configuration.

 

This is what I used in my test and it works:

 

reg.1.address="3000"
		reg.1.auth.password="3000"
		reg.2.address="3010"
		reg.2.auth.password="3010"
		reg.1.auth.userId="3000"
		reg.2.auth.userId="3010"
		reg.1.server.1.address="10.252.122.122"
		reg.2.server.1.address="10.252.122.122"

 

Once you have this working you can fine tune it with Calls Per Line key etc. but most of the configuration you added is either standard anyway ( 5060) or not required. 


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 9
Highlighted
Valued Contributor

Re: 2nd Registration in IP670 Phone

 

I suspect this might be part of your issue:

 

<reg.1.lineKeys reg.1.lineKeys.SPIP670="48"/>

<reg.2.lineKeys reg.2.lineKeys.SPIP670="48"/>

 

You have assigned the first registration to 48 line keys on the phone, so I'm not sure where your second registration would show up. Perhaps try setting both to 1, and then you should find that you will have lines 1 and 2 on the phone registered to your 2 extensions.

Message 9 of 9