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2nd call

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Occasional Visitor

2nd call

Hi,

I have problem to make a conferance call.

I Have cisco call manager 7.0.1.11001-8. I brought a Polycom IP conferance Call 7000. I need to press 9 before call.

I entry in digital map : [9][2-9]11|0T|[9]011xxx.T|[9][2-9]xxxxxxxxx|[9][2-9]xxxT

When I make my 1rd call, all works fine. But When I try to make 2nd call, I don't have line and I cannot make call. Can you help me please?

 

I read that but I don't find my infomation http://community.polycom.com/t5/VoIP/FAQ-Unable-to-Dial-number-if-Off-Hook-or-on-2nd-Call-in-a/td-p/...

Message 1 of 6
5 REPLIES 5
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Polycom Employee & Community Manager

Re: 2nd call

Hello Oliver,

welcome to the Polycom Community.

It would be good if you could describe what is not working. The Digitmap is only applied when you are off hook so something is incorrect with your changes.

 

You could simply remove all entry's as the CUCM should check what is dialed and not the phone.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
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Occasional Visitor

Re: 2nd call

when I try to create a conference, I dial my number, for exemple 9 514xxx-xxxx , and the call does not happen, I lost the connetion with the other line

 
Message 3 of 6
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Polycom Employee & Community Manager

Re: 2nd call

Hello Oliver,

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

 

In addition did you follow this guide => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 6
Highlighted
Occasional Visitor

Re: 2nd call

SIP Software Version 3.3.3.0069 BootROM Software Version 4.3.1.0887

 

the new version for ip 700o it is compatible with cisco unity connection Version 7.0.2ES30.23042-30?

 

Thanks

Message 5 of 6
Highlighted
Polycom Employee & Community Manager

Re: 2nd call

Hello Oliver,

this guide => here <= explains that the SSIP7000 can be used with a CUCM version 7 so that should not be the issue.

 

I would suggest you upgrade the SSIP7000 to UC Software 4.0.8 as explained here:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

You can then use the methods described :

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

 

or 

 

Jul 11, 2014 Question: How can I capture the network traffic of the phone remotely?

Resolution: Please check => here <=

 

to troubleshoot your issue. If this fails please work with Cisco support.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 6