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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I have talked with my reseller to upgrade 3cx to V15.5 and he has stated that this will cause all of my polycom phones to randomly restart.  We currently have SoundPointIP 450s and VVX410s throught the office.  He has stated that it is an issue with the polycom phones.  I would like to upgrade my phone system to the most current version but the phones that we currently have are stopping me from doing that.  Is there an eta on when this issue will get corrected?  

3 REPLIES 3
HP Recommended

Hello @Premier,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

Did your reseller give you any explanation why all the phones would restart if you upgrade your 3CX installation?

 

I work quite closely with 3CX and have never heard of this. In addition would they simply reboot and then work again normal so you can easily do this out of hours?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

My apologies for not including the software version.  The UC Software version is 4.1.1.0731 for the SPIP 450s and the VVX 410s are at 5.1.1.2986.  The reseller stated that the phones were experiencing a memory leak and would run out of memory, this would cause them to reboot.  He also stated that it would happen if you were on a call or not. 

 

Thank you

HP Recommended

Hello @Premier,

first of all you are using the wrong or outdated software.


The community's VoIP FAQ contains this post here:

Jun 30, 2015 Question:What is the difference using the UC Software 4.0.0 for compatible SoundPoint or SoundStation IP Phones?

Resolution: Please always check the release Notes or

Software Version  Call Server
4.0.X SIP Only
4.1.X LYNC Only

 

Your 450 should be on 4.0.13 and your VVX on 5.6.0 or at least 5.5.3

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.