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3cx and polycom

Frequent Visitor

3cx and polycom

I have talked with my reseller to upgrade 3cx to V15.5 and he has stated that this will cause all of my polycom phones to randomly restart.  We currently have SoundPointIP 450s and VVX410s throught the office.  He has stated that it is an issue with the polycom phones.  I would like to upgrade my phone system to the most current version but the phones that we currently have are stopping me from doing that.  Is there an eta on when this issue will get corrected?  

Message 1 of 4
3 REPLIES 3
Polycom Employee & Community Manager

Re: 3cx and polycom

Hello @Premier,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

Did your reseller give you any explanation why all the phones would restart if you upgrade your 3CX installation?

 

I work quite closely with 3CX and have never heard of this. In addition would they simply reboot and then work again normal so you can easily do this out of hours?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Frequent Visitor

Re: 3cx and polycom

My apologies for not including the software version.  The UC Software version is 4.1.1.0731 for the SPIP 450s and the VVX 410s are at 5.1.1.2986.  The reseller stated that the phones were experiencing a memory leak and would run out of memory, this would cause them to reboot.  He also stated that it would happen if you were on a call or not. 

 

Thank you

Message 3 of 4
Polycom Employee & Community Manager

Re: 3cx and polycom

Hello @Premier,

first of all you are using the wrong or outdated software.


The community's VoIP FAQ contains this post here:

Jun 30, 2015 Question:What is the difference using the UC Software 4.0.0 for compatible SoundPoint or SoundStation IP Phones?

Resolution: Please always check the release Notes or

Software Version  Call Server
4.0.X SIP Only
4.1.X LYNC Only

 

Your 450 should be on 4.0.13 and your VVX on 5.6.0 or at least 5.5.3

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 4