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410 VVX Caller ID Display Filling screen

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Occasional Contributor

410 VVX Caller ID Display Filling screen

 VVX 410 phones, Version 5.4.0.5841 , Caller ID is filling the page, I have imported this command

"<web up.osdIncomingCall.Enabled="0" />"

but it made no change. Does the phone need a reboot after this upload or do I need to do something else?  Should these characters be in the text < > ?

Message 1 of 4
1 ACCEPTED SOLUTION

Accepted Solutions
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Polycom Employee & Community Manager

Re: 410 VVX Caller ID Display Filling screen

Hello RFree,

The community's VoIP FAQ contains this post here:

Sep 17, 2014 Question:What Software Version will Polycom ship phones with?

Resolution: Please check => here <=

 

The latest at present is 5.5.0 or 5.4.5


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 4
3 REPLIES 3
Highlighted
Polycom Employee & Community Manager

Re: 410 VVX Caller ID Display Filling screen

Hello RFree,

welcome to the Polycom Community.

 

  • Did you check your phone backup if the parameter was imported ?
  • Did you reboot the Phone?
  • Do you need to use such old Software?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Occasional Contributor

Re: 410 VVX Caller ID Display Filling screen

I just checked the backup, the command is in there.

I did not reboot phone but will now.

I did not know this was such an old software version as the phones were purchased 5 months ago, how often to updates come out, roughly?

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: 410 VVX Caller ID Display Filling screen

Hello RFree,

The community's VoIP FAQ contains this post here:

Sep 17, 2014 Question:What Software Version will Polycom ship phones with?

Resolution: Please check => here <=

 

The latest at present is 5.5.0 or 5.4.5


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 4