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- HP Community
- Poly Phones
- Desk and IP Conference Phones
- Re: 410 VVX Caller ID Display Filling screen
Create an account on the HP Community to personalize your profile and ask a question
10-18-2016 07:12 AM
VVX 410 phones, Version 5.4.0.5841 , Caller ID is filling the page, I have imported this command
"<web up.osdIncomingCall.Enabled="0" />"
but it made no change. Does the phone need a reboot after this upload or do I need to do something else? Should these characters be in the text < > ?
Solved! Go to Solution.
Accepted Solutions
10-18-2016 07:25 AM
Hello RFree,
The community's VoIP FAQ contains this post here:
Sep 17, 2014 Question:What Software Version will Polycom ship phones with?
Resolution: Please check => here <=
The latest at present is 5.5.0 or 5.4.5
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
10-18-2016 07:17 AM
Hello RFree,
welcome to the Polycom Community.
- Did you check your phone backup if the parameter was imported ?
- Did you reboot the Phone?
- Do you need to use such old Software?
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
10-18-2016 07:21 AM
I just checked the backup, the command is in there.
I did not reboot phone but will now.
I did not know this was such an old software version as the phones were purchased 5 months ago, how often to updates come out, roughly?
10-18-2016 07:25 AM
Hello RFree,
The community's VoIP FAQ contains this post here:
Sep 17, 2014 Question:What Software Version will Polycom ship phones with?
Resolution: Please check => here <=
The latest at present is 5.5.0 or 5.4.5
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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