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410 VVX Caller ID Display

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Occasional Visitor

410 VVX Caller ID Display

On new incoming call, Caller ID takes up entire screen. As a result the presence screen/buddy list is blocked (as well as "lines" and "more" options). The problem is that at our business, on our old phones, the phone would ring and everyone looked at the phone to see who was already on the line. If the receptionist or customer service was on the phone, then sales or repairs would answer. We can't do this now.

 

Is there a way to change the way this new incoming Caller ID displays? We need to shrink it to the size of the caller id on internal transfers or get rid of it all together.

Message 1 of 10
9 REPLIES 9
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Polycom Employee & Community Manager

Re: 410 VVX Caller ID Display

Hello majorsafety,

welcome to the Polycom Community.


To my knowledge the design is as it is and no change is planned.

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

 

There is additional functionality that was added in newer Versions as described here:

 

Apr 24, 2014 Question: How can I transfer a call to a Buddy/shared line/BLF/Contact on a VVX300/VVX400/VVX500/VVX600?

Resolution: Please check => here <= 

 

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.


Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 10
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Occasional Visitor

Re: 410 VVX Caller ID Display

In that case, I would like to request that flexibility be added so the user can determine if he/she wants the entire screen taken up with an incoming call's caller id so that presence monitoring becomes useless at the very moment it is functionally needed for us and surely for others as well.

Message 3 of 10
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Polycom Employee & Community Manager

Re: 410 VVX Caller ID Display

Hello majorsafety,

You still have not replied and provide currently installed software version.

The community's VoIP FAQ contains this post here:

 

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UCS Software?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 10
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Advisor

Re: 410 VVX Caller ID Display

Has this issue been resolved ?  We have the same issue on the VVX 600.

 

Phone Model VVX 600 Part Number 3111-44600-001 Rev:A MAC Address 00:04:F2:XX:XX:XX IP Address 192.168.XX.XXX UC Software Version 5.2.0.8330 Updater Version 5.4.0.8782

 

The ringing Caller ID Display overpowers the Line view.  It makes it impossible to answer a specific call when multiple calls are ringing.

 

Message 5 of 10
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Polycom Employee & Community Manager

Re: 410 VVX Caller ID Display

Hello rpmccarthy,

welcome back to the Polycom Community.

I have created a new community's VoIP FAQ and this post below explains the current functionality:

 

Jan 6, 2016 Question:How can I return to the default Line Idle Display view during an inbound call on a VVX Business Media Phone

?

Resolution: Please check => here <=


I believe a newer 5.2.2 or later software version may introduce a feature to disable the 10 second pop up and I will verify this once it has been released.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 10
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Advisor

Re: 410 VVX Caller ID Display

5.2.2 has been released, is the setting in there ?

Message 7 of 10
Highlighted
Advisor

Re: 410 VVX Caller ID Display

bump

Message 8 of 10
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Polycom Employee & Community Manager

Re: 410 VVX Caller ID Display

Hello rpmccarthy,

as prior advised its always useful to check against current software release notes.

 

Example UC Software 5.3.0 Page 14:

 

  • Modified the Incoming Call screen so that active calls remain visible when the phone receives incoming calls.

The relevant Parameter is up.osdIncomingCall.Enabled


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 9 of 10
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Advisor

Re: 410 VVX Caller ID Display

That just about did what we wanted.  The call takers can scroll thru the list instead of just looking at the data for the last call.  We ended up moving all of the lines onto the sidecar to get away from all the clutter being generated on the main screen.

Message 10 of 10