5.2 Release Call Log/History

Anonymous · ‎10-03-2014

Hello we have been running 5.2 for a few days now. I have noticed on my vvx600 only inbound calls are listed despite the filter being set to all calls. I cannot find a way to display calls i have placed.

i have a customer at another site (the main receptionist) with a vvx500 and side cards running 5.2 as well. She reports she has no call history at all displayed despite having her filter set to all calls. we rebooted the phone and tried internal and external calls to and from her with no result in the call history.

The receptionist at my office has a vvx500 with a sidecar running 5.2 and her call history shows all of her calls.

trying to pin this down, any advice? all are running the exact same provisioning config files.

SteffenBaierUK · ‎10-04-2014

Hello grant albitz,

welcome to the Polycom Community.

I would suggest to raise a support ticket via your Polycom reseller so our support team can have a look at this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎10-06-2014

Steffen

I will see what i can do, we order the phones from an online reseller, they may have support but that is definately not the first route i would like to go. i did find somethign i wanted to post.

on my vvx600 the call history updates on a reboot.

so if i place an outbound call and check the call history it is not there. if i reboot the phone then the call i previously made appears in the call history. if a make another call it is not there until reboot.

its a bit odd because we have other phones with the same firmware/same template working just fine. is there any setting on the phone that could explain this behaivor?

SteffenBaierUK · ‎10-06-2014

Hello grant albitz,

are the phones that do not work use flexible line keys by any chance ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎10-09-2014

both the working and non working phones all use flexible line keys.

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