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5.2 intercom feature

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Occasional Advisor

5.2 intercom feature

with the new intercom feature, is there something that needs to be configured on the receiving end? i have followed the config guide to get the button configured on our admins phones, but when the button is pressed it just rings on the boss' phone like a speed dial button would. what needs to be done to get the call to just answer automatically when the IC button is pressed?

 

thanks in advance! 

Message 1 of 7
6 REPLIES 6
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Polycom Employee & Community Manager

Re: 5.2 intercom feature

Hello uhlaw3500,

like with any other feature I always recommend to check the Admin Guide first.

 

Page 149 covers how to Configure Intercom Calls.

 

In addition the community's VoIP FAQ contains this post here:

 

Oct 25, 2011 Question: How can I change my Ringtone or Ring in a special manner for a certain incoming call?

Resolution: Please check => here <=

 

The updated Post from the 15/10/2014 details how to do this and troubleshoot it in addition.

Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 7
Highlighted
Occasional Advisor

Re: 5.2 intercom feature

right, as stated in my original post i followed the admin guy when i did the configuration. and it is not working. which is why i posted here. any help would be appreciated. 

 

thanks.

 

 

Message 3 of 7
Highlighted
Polycom Employee & Community Manager

Re: 5.2 intercom feature

Hello uhlaw3500,

The FAQ post contains detailed information on how to set this up and how to troubleshoot this.

 

It is pretty basic and requires configuration changes on both the calling and called phone.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 7
Highlighted
Advisor

Re: 5.2 intercom feature

Bummer. I am not able to get this to work either. It must not function with how asterisk handles alertInfo.

 

INVITE sip:1001@X.X.X.X:5060;user=phone SIP/2.0
Via: SIP/2.0/UDP 192.168.60.155:5060;branch=z9hG4bKce9afe85B4434F3B
From: "Test" <sip:1000@X.X.X.X>;tag=B74A4DFD-6DA03463
To: <sip:1001@X.X.X.X;user=phone>
CSeq: 1 INVITE
Call-ID: 980cfccd-24a7d953-dadfcad5@192.168.60.155
Contact: <sip:1000@192.168.60.155:5060>
Allow: INVITE, ACK, BYE, CANCEL, OPTIONS, INFO, MESSAGE, SUBSCRIBE, NOTIFY, PRACK, UPDATE, REFER
User-Agent: PolycomVVX-VVX_600-UA/5.2.0.8330
Accept-Language: en
Supported: replaces,100rel
Allow-Events: conference,talk,hold
Alert-Info: intercom-derp
Max-Forwards: 70
Content-Type: application/sdp
Content-Length: 510

=====================================
INVITE sip:1001@X.X.X.X:5060;user=phone SIP/2.0
Via: SIP/2.0/UDP 192.168.60.155:5060;branch=z9hG4bKb1c5a8abD1235A9D
From: "Test" <sip:1000@X.X.X.X>;tag=B74A4DFD-6DA03463
To: <sip:1001@X.X.X.X;user=phone>
CSeq: 2 INVITE
Call-ID: 980cfccd-24a7d953-dadfcad5@192.168.60.155
Contact: <sip:1000@192.168.60.155:5060>
Allow: INVITE, ACK, BYE, CANCEL, OPTIONS, INFO, MESSAGE, SUBSCRIBE, NOTIFY, PRACK, UPDATE, REFER
User-Agent: PolycomVVX-VVX_600-UA/5.2.0.8330
Accept-Language: en
Supported: replaces,100rel
Allow-Events: conference,talk,hold
Alert-Info: intercom-derp
Authorization: Digest username="1000", realm="asterisk", nonce="4aba0dd7", uri="sip:1001@X.X.X.X:5060;user=phone", response="0c715edde28ad696f20a34c407ee338d", algorithm=MD5
Max-Forwards: 70
Content-Type: application/sdp
Content-Length: 510
===============================================
INVITE sip:1001@192.168.60.99:5060 SIP/2.0
Via: SIP/2.0/UDP X.X.X.X:5060;branch=z9hG4bK24f2fc2d;rport
Max-Forwards: 70
From: "Test" <sip:1000@X.X.X.X>;tag=as499168f5
To: <sip:1001@192.168.60.99:5060>
Contact: <sip:1000@X.X.X.X:5060>
Call-ID: 74ab6c4029f62842188d759d687c5fde@X.X.X.X:5060
CSeq: 102 INVITE
User-Agent: FPBX-12.0.6(11.13.1)
Date: Tue, 04 Nov 2014 22:37:18 GMT
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO, PUBLISH, MESSAGE
Supported: replaces, timer
P-Asserted-Identity: "Test" <sip:1000@X.X.X.X>
Content-Type: application/sdp
Content-Length: 318

 

 

 I can see the alertinfo injected into the SIP Header by the polycom phone, but as soon as it hits the server and it invites the other extension, it strips the alertinfo, which only rings the phone instead of auto answering. 

Message 5 of 7
Highlighted
Polycom Employee & Community Manager

Re: 5.2 intercom feature

Hello TylerCMS,

welcome back to the Polycom Community.

The new Intercom features is especially for call servers that do not support the Info Header.

 

For Asterisk you simply follow the examples => here <= The phone does not to create the Alert-Info as the Asterisk server already does.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 7
Highlighted
Advisor

Re: 5.2 intercom feature

Hi,

 

Yes, I have been using a custom softkey for many years, but I figured I would try the new built in intercom function since it allows us to use the BLF buttons to select who we want to intercom without having to type in an extension manually.

 

I will revert back to my EFK solution. Thanks for the clarification

Message 7 of 7