Plantronics + Polycom. Now together as Poly Logo

5.5.0 Intercom feature

w4cker23
Occasional Visitor

5.5.0 Intercom feature

Hello,

 

I'm trying to configure the intercom feature on my polycom VVX410. Using the default configfiles that come with the firmware files, I configured the phone with only the basics as Im testing this. All i have done is add registration information, besides that I followed the Admin Guide to the letter for configuring Intercom.

 

If I press the intercom button and call an extention it rings busy immidiately, I see no sip signaling whatsoever. Is there a more detailed explination as to what needs to be done to get this to work? 

Message 1 of 5
4 REPLIES 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: 5.5.0 Intercom feature

Hello w4cker23,

welcome to the Polycom Community.

 

It would have been useful to provide us with a backup as this way we can only assume what configuration you used and what is actually on the phone.

 

In addition a Log of the phone showing the SIP traffic would also be useful.

The community's VoIP FAQ contains this post here:

Oct 25, 2011 Question: How can I change my Ringtone or Ring in a special manner for a certain incoming call?

Resolution: Please check => here <=

 

or

 

Aug 19, 2015 Question:Can I setup an Intercom functionality?

Resolution: Please check this post => here <=

 

and

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
w4cker23
Occasional Visitor

Re: 5.5.0 Intercom feature

Greetings SteffenBaierUK,

 

Thank you for the response!

 

I have read the linked post and wass till running into issues, I do think I've narrowed it down to an issue with our proxy denying the packet however will include my config files just incase and for future reference.

 

Note this is a test setup with two VVX410's connected to a 3550 POE switch, I have redacted some info however I assure you the phones do register and complete calls. 

w4cker23
Occasional Visitor

Re: 5.5.0 Intercom feature

Update, 

 

I had opened a ticket with our PBX BroadSoft to get their input on this as well only to find that the Alert- info sip is not one of the accepted SIP signals, is their anyway of getting this feature or something comperable to it on a VVX? The closest I've found is the page option but that broadcast to many and you cant chose the channels on the phone. 

Message 4 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: 5.5.0 Intercom feature

Hello w4cker23,

It would be news to me for BroadWorks not to support the SIP INFO header but it may be a restriction in your environment / setup.

 

I advise you for any PTT related questions to check the <ptt> section within the Admin Guide matching your currently used software version.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 5