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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Is there any way I can located and read the cases associated with the listed fixed in the release notes for 5.5? Im looking for information on one specific one:

 

General VOIP-110472      5.2.1     VVX Keys are now optimized for the resposivess, speed and stability even after a long period of uptime until phone is rebooted.

 

Thanks.

4 REPLIES 4
HP Recommended

Hello matt.johnson@tdstelecom.com,

welcome to the Polycom Community.

This is Polycom internal Information only.

 

What is the specific interest in this?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

I am experiencing the same symptoms on my network and would like to read the case notes to verify what the root cause was.

HP Recommended

Is this something I can aquire? I would just like to know the root cause so I could confirm if I have the same symptoms.

HP Recommended

Hello matt.johnson@tdstelecom.com,

this is not something we usually share with End Users but in a nutshell after around 200+ days uptime running 5.2.1 that customer case experienced the buttons to become unresponsive.

 

A reboot temporarily fixed this but we found the root cause and fixed the bug.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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