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5.6.0 fails to download on VVX 601 units

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Advisor

5.6.0 fails to download on VVX 601 units

Message 1 of 7
6 REPLIES
Visitor

Re: 5.6.0 fails to download on VVX 601 units

I am having similar issue since yesterday.

Message 2 of 7
Polycom Employee & Community Manager

Re: 5.6.0 fails to download on VVX 601 units

Hello all ,

welcome to the Polycom Community.

I reported this to our IT team.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 3 of 7
Occasional Contributor

Re: 5.6.0 fails to download on VVX 601 units

We are having the same issue with 601's that I just set up today.

Message 4 of 7
Polycom Employee & Community Manager

Re: 5.6.0 fails to download on VVX 601 units

Hello untitledrob,

please see my previous reply. You can always download the SIP.ld files and setup a provisioning server.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 5 of 7
Occasional Advisor

Re: 5.6.0 fails to download on VVX 601 units

Hello,

 

To get around this issue for now you can use Polycom's provisioning server. This will allow phone to get provisioned with the newest software 5.6.0. Tested this on VVX 601 and it works. 

Message 6 of 7
Advisor

Re: 5.6.0 fails to download on VVX 601 units

I ended up throwing the 5.6.0 split package onto my provisioning server. After a reboot of the 601 it was upgraded from 5.5.2 to 5.6.0. 

 

 

Message 7 of 7