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601 SIP "Service Unavailable"

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Occasional Visitor

601 SIP "Service Unavailable"

Hi all, I was playing around with the settings on my Polycom 601 SIP and then I noticed everytime i picked my phone up, "service unavailable" would appear on the display. Additionally when i look on the line information and service information it says "(not registered)" next to the info. Everything else seems to be working fine. Other 601 SIPs work on this phone jack too. What's going on?
Message 1 of 6
1 ACCEPTED SOLUTION

Accepted Solutions
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Polycom Employee & Community Manager

Re: 601 SIP "Service Unavailable"

Hello @flavvari,

The SoundPoint IP 601 has been discontinued and is no longer available for purchase. Support for the product was available until 03/31/2013

 

We sold this to Dimension Data Australia Pty Limited back in 27/11/2007

 

The unit itself doesn't even run a current software so I suggest you get whoever provides your service to check what the problem is.

 

Oct 7, 2011 Question: How can I check out the Registration Status of my Phone?
Resolution: Please check => here <=

 

and

 

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 6
5 REPLIES 5
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Polycom Employee & Community Manager

Re: 601 SIP "Service Unavailable"

Hello @flavvari,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced or a question asked may already be addressed in a newer release.

 

In addition is this a SPIP601 or a VVX601

Please also include if you are using a SIP server or a LYNC / Skype for Business server.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
Highlighted
Occasional Visitor

Re: 601 SIP "Service Unavailable"

Thanks Steffen. I apologize for my oversight. I've followed the procedures and the information is as follows: Label: SIP Verzion: 2.2.0.0047 PN: 3150-11530-220 file: sip.ld assembly: 2345-11605-001 Rev b bootblock: 2.6.0 (11606_001) bootrom: 3.2.3.0002 model: soundpoint ip 601 s/n: 00004f2182648 This is a SPIP601 and we are using a SIP server.
Highlighted
Polycom Employee & Community Manager

Re: 601 SIP "Service Unavailable"

Hello @flavvari,

The SoundPoint IP 601 has been discontinued and is no longer available for purchase. Support for the product was available until 03/31/2013

 

We sold this to Dimension Data Australia Pty Limited back in 27/11/2007

 

The unit itself doesn't even run a current software so I suggest you get whoever provides your service to check what the problem is.

 

Oct 7, 2011 Question: How can I check out the Registration Status of my Phone?
Resolution: Please check => here <=

 

and

 

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 6
Highlighted
Occasional Visitor

Re: 601 SIP "Service Unavailable"

Thanks Steffen, i'll follow up with Dimension Data Australia Pty Limited.

Message 5 of 6
Highlighted
Polycom Employee & Community Manager

Re: 601 SIP "Service Unavailable"

Hello @flavvari,

I doubt they will be able to help you as they sold this device around 11 years ago.

 

You need to work with whoever provides the service to these phones. This must be some kind of SIP provider.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 6