802.1x Authentication.

[Anonymous]

Hi,

While implementing 802.1x, for the PC connected to the VVX 300 phone, if authentication fails can the PC port on the VVX 300 be disabled automatically?

[SteffenBaierUK]

Hello @rouenm,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

To answer your actual question the access to the network via the Phone would be refused but the Phone's PC port will not be disabled.

I suggest you check the Admin Guide and / or here:

Jun 25, 2012 Question: How can I add a 802.1x EAP-PEAPv0/MSCHAPv2 Certificate?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Anonymous]

Thank you for your reply. 
Just to clarify, the "access to the network via the Phone would be refused but the Phone's PC port will not be disabled." 

The access to the network would be refused by the network switch, not the intergrated switch on the Polycom Phone. Is that correct?

[Anonymous]

Did you resolved the issue? I am having the same problem but with the EAP error. 

[SteffenBaierUK]

Hello @coopdea ,

welcome to the Poly Community.

Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

• Provide the exact Software Version of your Phone
• Provide the Phone Model
• Provide the Call Platform (aka openSIP,Teams, Skype for Business Online, Skype for Business on Premise, Lync)
• Additional Poly Infrastructure (RPRM,PDMS or BToE)
• If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package

• If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
• If possible provide the MAC Address or Serial of the device
• Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details
• For questions around Support please check here

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Poly to have an overview of the current software used. In addition, providing all details at the same time allow us to check logs or look up potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

For the community to be able to help and assist you please provide at least some usable data.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

[Anonymous]

SIP

Version: 5.4.4.3041

Model: VVX310

Platform: 3111-46161-001 REV:A

MAC Address: 0004f2d1039d

Issue:

Reason code 22

The client could not be authenticated because the extensible authentication protocol EAP cannot be processed by the server. 

[SteffenBaierUK]

Hello @coopdea ,

The FAQ post referenced above should contain enough information to troubleshoot this.

You have not posted any logs or configuration used so it is hard to help.

I can see in our records that SCANSOURCE INC sold this VVX310 back in 17/11/2016.

They are your first level of support.

End Customers are unable to open a ticket directly with Poly support.

As the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier