hello team,
We are having a serious issue, when we dial 911 from polycom phone, the SIP invite says 911@<outboundproxy> instead of 911@<Custoemrdomainname> as an result the call is failing to 911, other callls like 611 are working fine since the RURI is 611@<Custoemrdomainname>, how to disable that on VVX phone?
I am runing 5.2 version.
Regards
Solved! Go to Solution.
We are able to fix the issue, for those who encounter the same issue just add below scrit and will work fine
<dialplan.routing>
<dialplan.routing.emergency dialplan.routing.emergency.1.value=911@%%CxDomain%% />
</dialplan.routing>
thank you
Hello Ronak,
welcome to the Polycom Community.
UC Software 5.2.0 is completely outdated and also unsupported so I suggest you update to UC Software 5.5.1
The next action AFTER this is to open a support ticket if the issue still occurs.
In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.
If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
thank you for reply, besides updating the firmware, do you know if Polycom phones have some sort of spesicl treatment for 911 calls?
Hello Ronak,
Not knowing what call server and what region you are in I cannot answer this.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
I am in toronto, Canada, we are using Genband as call server.
Hello Ronak,
Steps for you to do:
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
We are able to fix the issue, for those who encounter the same issue just add below scrit and will work fine
<dialplan.routing>
<dialplan.routing.emergency dialplan.routing.emergency.1.value=911@%%CxDomain%% />
</dialplan.routing>
thank you