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99 Missed Calls from Bad extension

getRdone161
Occasional Advisor

99 Missed Calls from Bad extension

Our company just recentely bought a new PBX with Polycom 335 phones.  Several of our phones we are using came from a existing hosted cloud provider that we left their service but still thought we could use the Polycom 335 phones we purchased from them on our new system along with the new ones we purchased.

 

I rebooted the phones and reset them back to factory configuration before installing them on our new PBX.  My problem is a few of the phones that we previoulsy used with the hosted service have a significant amount of missed calls from nonexistent extensions?  This rings and rings and rings with weird extensions that are not valid on our system.  I suspect there may still be some leftover settings somewhere where the unit is still trying to contact the original provider but I'm just no sure and too new to this technology to know how to troubleshoot the problem.  Can someone assist me on how to troubleshoot this issed?  I'm attaching a partial screenshot of the log,

 

Thanks in Advance!

 

1218091142|cfg  |*|03|RT|   Phone IP address is 192.168.1.209.
1218091142|cfg  |*|03|RT|   Subnet mask is 255.255.255.0.
1218091142|cfg  |*|03|RT|   Gateway address is 192.168.1.254.
1218091142|cfg  |*|03|RT|DHCP: Alternate DNS server is not specified
1218091142|cfg  |*|03|RT|   DNS server is 192.168.1.254.
1218091142|cfg  |*|03|RT|   DNS domain is gateway.pace.com.
1218091142|cfg  |*|03|RT|   GMT offset is -21600 seconds.
1218091142|cfg  |*|03|RT|cfgRtNetInterfaceUpdate: bfeng -- calling network status callback
1218091142|cfg  |*|03|RT|cfgRtNetInterfaceUpdate: bfeng -- calling network status callback
1218091142|cfg  |*|03|RT|cfgRtNetInterfaceUpdate: bfeng -- calling network status callback
1218091145|cfg  |*|03|RT|cfgRtNetInterfaceUpdate: bfeng -- calling network status callback
1218091145|cfg  |*|03|RT|cfgRtNetInterfaceUpdate: bfeng -- calling network status callback
1218091145|cfg  |*|03|RT|cfgRtNetInterfaceUpdate: bfeng -- calling network status callback
1218091148|cfg  |*|03|RT|   Phone IP address is 192.168.1.209.
1218091148|cfg  |*|03|RT|   Subnet mask is 255.255.255.0.
1218091148|cfg  |*|03|RT|   Gateway address is 192.168.1.254.
1218091148|cfg  |*|03|RT|DHCP: Alternate DNS server is not specified
1218091148|cfg  |*|03|RT|   DNS server is 192.168.1.254.
1218091148|cfg  |*|03|RT|   DNS domain is gateway.pace.com.
1218091148|cfg  |*|03|RT|   GMT offset is -21600 seconds.
1218091148|cfg  |*|03|RT|cfgRtNetInterfaceUpdate: bfeng -- calling network status callback
1218091148|cfg  |*|03|RT|cfgRtNetInterfaceUpdate: bfeng -- calling network status callback
1218091148|cfg  |*|03|RT|cfgRtNetInterfaceUpdate: bfeng -- calling network status callback
1218091148|sys  |*|03|0x9587d370 (tDhcpcStateTask): arp_check: No reply, addr not used
1218122457|log  |4|03|UtilLogC::uploadFifoLog: upload error. protocol 0 result = -1
1218164647|so   |4|03|[SoNcasC]: Icon(7)Set - State 39 - OOR.
1218164709|so   |4|03|[SoNcasC]: Icon(7)Set - State 39 - OOR.
1218165851|so   |4|03|[SoNcasC]: Icon(7)Set - State 39 - OOR.
1218170214|so   |4|03|[SoNcasC]: Icon(7)Set - State 39 - OOR.
1218172458|so   |4|03|[SoNcasC]: Icon(7)Set - State 39 - OOR.
1218172510|sip  |4|03|Registration failed User: 108, Error Code:401 Unauthorized
1218172515|log  |4|03|UtilLogC::uploadFifoLog: upload error. protocol 0 result = -1
1218194817|cfg  |4|03|Web|[cfgSaProcessRequestC] Failed to download language file from provisioning server, request path Website_dictionary_language_en-us.xml
1218194817|utilm|4|03|uBLFCompressed: File /ffs0/languages/Website_dictionary_language_en-us.xml.zzz does not exist or is empty
1218194817|cfg  |4|03|Web|[cfgSaProcessRequestC] Website_dictionary_language_en-us.xml Language file doesn't exist in cache
1218194817|cfg  |4|03|Web|[cfgSaProcessRequestC] Website_dictionary_language_en-us.xml Language file doesn't exist in phone flash
1219032421|sip  |4|03|Registration failed User: 108, Error Code:480 Temporarily not available
1219041832|sip  |4|03|CTrans::IsThisServer sent-by orig '188.138.97.35:5070' != new '188.138.97.35:5075'
1219041832|sip  |4|03|CTrans::IsThisServer sent-by orig '188.138.97.35:5070' != new '188.138.97.35:5075'
1219041833|sip  |4|03|CTrans::IsThisServer sent-by orig '188.138.97.35:5070' != new '188.138.97.35:5086'
1219041833|sip  |4|03|CTrans::IsThisServer sent-by orig '188.138.97.35:5075' != new '188.138.97.35:5086'
1219041833|sip  |4|03|CTrans::IsThisServer sent-by orig '188.138.97.35:5070' != new '188.138.97.35:5086'
1219041833|sip  |4|03|CTrans::IsThisServer sent-by orig '188.138.97.35:5075' != new '188.138.97.35:5086'
1219041833|sip  |4|03|CTrans::IsThisServer sent-by orig '188.138.97.35:5083' != new '188.138.97.35:5092'
1219041834|sip  |4|03|CTrans::IsThisServer sent-by orig '188.138.97.35:5083' != new '188.138.97.35:5092'
1219041834|sip  |4|03|CTrans::IsThisServer sent-by orig '188.138.97.35:5087' != new '188.138.97.35:5092'
1219041834|sip  |4|03|CTrans::IsThisServer sent-by orig '188.138.97.35:5087' != new '188.138.97.35:5092'
1219041835|sip  |4|03|CTrans::IsThisServer sent-by orig '188.138.97.35:5087' != new '188.138.97.35:5092'
1219041838|sip  |4|03|CTrans::IsThisServer sent-by orig '188.138.97.35:5092' != new '188.138.97.35:5080'
1219041838|sip  |4|03|CTrans::IsThisServer sent-by orig '188.138.97.35:5092' != new '188.138.97.35:5080'
1219041839|sip  |4|03|CTrans::IsThisServer sent-by orig '188.138.97.35:5092' != new '188.138.97.35:5080'

 

 

Message 1 of 7
6 REPLIES 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: 99 Missed Calls from Bad extension

Hello getRdone161,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Oct 24 2014 Question:How can I prevent tools like sipvicious or nuisance Cisco calls ringing my phone?

Resolution: Please check => here <= or Security Center: Security Bulletin Relating to Worldwide Botnet Dialing H.323-Capable Systems.

 

The above is most likely the issue and can be used to prevent these calls.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 7
getRdone161
Occasional Advisor

Re: 99 Missed Calls from Bad extension

Thanks for the reply, unfortunately the problem is still present.  Since my first post I have installed wireshark on one of our external VOIP Polycom 335 phones that has the ringing problem. From what I can see from the packet capture, we have a IP address from somewhere in the Netherlands getting to my Polycom 335 phone at my home office (with a non routable IP address) somehow and sending a dialing string through? The string will start out with something like "1011"+ a lot more numbers.  I suspect this is trying to make a international call but not sure.  My telco provider is using a customized Asterisk system and is scratching his head on this one.

 

As I was typing this message another bogus ringing call came in again just after I cleared the old log on the phone, here is what I got from the Polycom 335 log.

 

******************************************************************

1231161558|cfg  |5|03|Prm|Parameter 0 is out of range
1231162859|cfg  |4|03|Web|[cfgSaProcessRequestC] Failed to download language file from provisioning server, request path Website_dictionary_language_en-us.xml
1231162859|utilm|4|03|uBLFCompressed: File /ffs0/languages/Website_dictionary_language_en-us.xml.zzz does not exist or is empty
1231162859|cfg  |4|03|Web|[cfgSaProcessRequestC] Website_dictionary_language_en-us.xml Language file doesn't exist in cache
1231162859|cfg  |4|03|Web|[cfgSaProcessRequestC] Website_dictionary_language_en-us.xml Language file doesn't exist in phone flash

*****************************************************************

 

If the above isn't really anything could someone direct me what to do with the Wireshark capture?  I don't read these every day, so I'm not exactly sure what I'm reading.

 

Thanks in Advance 

 

 

 

Message 3 of 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: 99 Missed Calls from Bad extension

Hello getRdone161

 

Unfortunately you you failed to provide any detail if the attached FAQ post suggestions had been utilised as suggested and therefore blocked any further calls from an IP address not being your registered SIP server.

 

Your Polycom reseller should be consulted for any further support and in addition they can arrange any Pay Per Incident support if you are outside you're warranty.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 7
getRdone161
Occasional Advisor

Re: 99 Missed Calls from Bad extension

OK I think this is the solution I probably need but I have the same question as the user in the thread titled

"Random constant calls from SIP"

 

Do we just upload the referenced config file and it somehow amends to the current config file in the phone or, do we need to download the current phone config file then, manually edit and insert the  "Source IP address validation config" portion referenced in the fix above?

 

Thanks in Advance

 

BTW: This makes me think of something else now, since we have several of these in the field I wonder if our PBX can push this extra config to the phones when they connect or will each phone have to manually have the  "Source IP address validation config" loaded?

 

Message 5 of 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: 99 Missed Calls from Bad extension

Hello getRdone161,

The FAQ post contains an attachment with an example. You would need to amend this example to fit your setup and then either import on the affected phones or add to your local configuration and load by all your phones.

 

Please consult your Polycom reseller for first level support if you have any follow up queries.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 7
getRdone161
Occasional Advisor

Re: 99 Missed Calls from Bad extension

Thanks for taking the time to explain this in enough detail so myself and the other users can understand.

 

This was a very good answer for a very annoying problem!

 

for other users the final answer was in this thread

http://community.polycom.com/t5/VoIP/FAQ-How-can-I-prevent-tools-like-sipvicious-or-nuisance-calls/t...

 

Message 7 of 7