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- HP Community
- Poly Phones
- Desk and IP Conference Phones
- ACD Signin Button position
Create an account on the HP Community to personalize your profile and ask a question
05-05-2016 04:36 PM
We have disabled the newcall, forward, and dnd softkeys. The acd "Available/unavailable" and "ASignIn/Asignout" buttons show up in position 5 and 6. How can we move them to show in the first 2 softkey positions.
The screen is now showing 3 blank buttons and the more button. The ACD buttons are shown after pushing the MORE button. We are running US Software version 5.4.2
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Accepted Solutions
05-06-2016 12:42 AM
Hello yaakov,
welcome back to the Polycom Community.
The community's VoIP FAQ contains this post here:
Nov 25, 2011 Question: How can I change the functionality of a softkey button / use EFK?
Resolution: Please check => here <=
Option 11 is probably what you are after.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
05-06-2016 12:42 AM
Hello yaakov,
welcome back to the Polycom Community.
The community's VoIP FAQ contains this post here:
Nov 25, 2011 Question: How can I change the functionality of a softkey button / use EFK?
Resolution: Please check => here <=
Option 11 is probably what you are after.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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