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ACD Signin Button position

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Occasional Contributor

ACD Signin Button position

We have disabled the newcall, forward, and dnd softkeys.  The acd "Available/unavailable" and "ASignIn/Asignout" buttons show up in position 5 and 6.  How can we move them to show in the first 2 softkey positions.

 

The screen is now showing 3 blank buttons and the more button.  The ACD buttons are shown after pushing the MORE button.  We are running US Software version 5.4.2

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Polycom Employee & Community Manager

Re: ACD Signin Button position

Hello yaakov,

welcome back to the Polycom Community.

The community's VoIP FAQ contains this post here:

Nov 25, 2011 Question: How can I change the functionality of a softkey button / use EFK?

Resolution: Please check => here <=

 

Option 11 is probably what you are after.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

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2 REPLIES 2
Highlighted
Polycom Employee & Community Manager

Re: ACD Signin Button position

Hello yaakov,

welcome back to the Polycom Community.

The community's VoIP FAQ contains this post here:

Nov 25, 2011 Question: How can I change the functionality of a softkey button / use EFK?

Resolution: Please check => here <=

 

Option 11 is probably what you are after.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
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Occasional Contributor

Re: ACD Signin Button position

Thanks Steffen.  That was exactly what we needed.

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