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AGC setup on CX3000

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AGC setup on CX3000


A number of my users have reported that the sensitivity of the CX3000's we're deploying is too high, and is picking up a lot of paper shuffling noises etc.  Googling for solutions just now, this seems to be a fairly common complaint amongst CX3000 users.


1. What is best practice in deployment of these devices to manage this sort of issue? (having all parties mute their lines when not speaking is not a viable solution).


2. Various forums suggest the AGC for the CX3000 is controlled from within the Lync backend/server infrastructure. Can anyone point me to the relevant settings, and whether these are configurable?


Many thanks in advance.



Andrew Hubbard

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Polycom Employee & Community Manager

Re: AGC setup on CX3000

Hello Andrew,

Polycom and other manufacturers produce these optimized for Microsoft® Lync® devices after a reference design and the embedded OS running on the phones is provided, supported and maintained by our partner Microsoft®.

You therefore may want to reach out to the Microsoft® community and / or Microsoft® support directly instead as this is the most direct and efficient path.

Please try here

Best Regards

Steffen Baier

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2