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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello,

 

I am having an issue specifically with Polycom SoundStation IP 6000 -- when I provision with a/the default config pointing to an asterisk feature server, the phone successfully registers, but dead air on outbound calls. However, when I scale the config down to just the codecs we have enabled on asterisk (G719 & G722) everything works fine.

 

Wondering if fragementation, and if MTU is a factor here??

 

Thuoghts?

 

Thanks,

 

Mike

3 REPLIES 3
HP Recommended

Hello Mike,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Steffen,

 

Thank you -- I have the following phone info:

 

SIP Version 4.0.6.0711

P/N: 3150-11530-406

 

Model: SoundStation IP 6000

Assembly: 3111-15600-001 Rev:U

S/N: 0004f2f6da5a

DHCP: Enabled

 

IP: 10.X.X.X -- removed 

BootBlock: 3.0.2.0024 (15600-001)

Bootrom: 5.0.1.10553

 

Can you point me in the correct direction for the mentioned issue?

 

Thank you,

 

Mike

HP Recommended

Hello Mike,

You are running a completely outdated software and should upgrade to:

 

  • UC Software 4.0.11 and BootROM 5.0.11

The FAQ contains:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

Once that is done re-test and utilize this FAQ:

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.