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ALL CODECS enabled -- sip registration but no outbound call

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Occasional Visitor

ALL CODECS enabled -- sip registration but no outbound call

Hello,

 

I am having an issue specifically with Polycom SoundStation IP 6000 -- when I provision with a/the default config pointing to an asterisk feature server, the phone successfully registers, but dead air on outbound calls. However, when I scale the config down to just the codecs we have enabled on asterisk (G719 & G722) everything works fine.

 

Wondering if fragementation, and if MTU is a factor here??

 

Thuoghts?

 

Thanks,

 

Mike

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: ALL CODECS enabled -- sip registration but no outbound call

Hello Mike,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Highlighted
Occasional Visitor

Re: ALL CODECS enabled -- sip registration but no outbound call

Steffen,

 

Thank you -- I have the following phone info:

 

SIP Version 4.0.6.0711

P/N: 3150-11530-406

 

Model: SoundStation IP 6000

Assembly: 3111-15600-001 Rev:U

S/N: 0004f2f6da5a

DHCP: Enabled

 

IP: 10.X.X.X -- removed 

BootBlock: 3.0.2.0024 (15600-001)

Bootrom: 5.0.1.10553

 

Can you point me in the correct direction for the mentioned issue?

 

Thank you,

 

Mike

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: ALL CODECS enabled -- sip registration but no outbound call

Hello Mike,

You are running a completely outdated software and should upgrade to:

 

  • UC Software 4.0.11 and BootROM 5.0.11

The FAQ contains:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

Once that is done re-test and utilize this FAQ:

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4