Solved: Access log on Soundpoint 330 without boot server

DWhite · ‎10-20-2020

Due to Covid I've taken a phone home and am attempting to have it register on our cloud provider's system. With help of this forum I've reset "Local Config" and "Dev. Settings" to factory defaults, which has enabled it to pick up DHCP and get on the network. I can now access the web settings interface, and have set all the aspects I think that I need (copied from a phone that's working in our office, accessed over VPN).

I know the phone can access the internet because it was able to pick up the current time from a time server. But it's not registering on the cloud platform. I hope that if I could see the log files I might be able to find out why not.

I understand that normally the phone uploads its log files to a boot server; but I'm at home and it can't connect to one! Is there a way to access the log files directly on the phone? Can I ssh/telnet/ftp into it?

Many thanks, David.

SteffenBaierUK · ‎10-20-2020

Hello @DWhite ,

it is not. Its EDIT : UC Software software aka:

Oct 7, 2011 Question: What is the difference between SIP and UCS / UC Software?

Resolution: Please check => here <=

Oct 7, 2011 Question: What SIP or UC or Obi Edition Software version or Updater / BootROM Version is supported by my Phone?

Resolution: Please check => here <=

Your phone runs maximum SIP 3.3.5 and therefore does not have the Web UI feature.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

SteffenBaierUK · ‎10-20-2020

Hello @DWhite ,

Welcome back to the Poly Community.

Ass we are not aware of the currently used software version we can only refer you to:

Oct 11, 2011 Question: How can I troubleshoot configuration Issues via Log Files or the phone GUI?

Resolution: Please check => here <=

The above will only work if the phone is on UC Software 4.0.0 or later.

Prior to this, only a FTP server is an option for end users or Syslog.

Oct 17, 2011 Question: How can change Logging Levels or use Syslog?

Resolution: Please check => here<=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

DWhite · ‎10-20-2020

Hi Steffen, thank you for your reply.

The phone is running SIP 3.2.4.0287.

Is this the same as 'UC software', and is it safe to upgrade to UC 4.0? I don't mind doing a complete reset and losing all previous configuration, as long as I can then access the web interface to configure the phone.

SteffenBaierUK · ‎10-20-2020

Hello @DWhite ,

it is not. Its EDIT : UC Software software aka:

Oct 7, 2011 Question: What is the difference between SIP and UCS / UC Software?

Resolution: Please check => here <=

Oct 7, 2011 Question: What SIP or UC or Obi Edition Software version or Updater / BootROM Version is supported by my Phone?

Resolution: Please check => here <=

Your phone runs maximum SIP 3.3.5 and therefore does not have the Web UI feature.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

DWhite · ‎10-21-2020

Thank you Steffen. Disappointing, but good to know the score.

Access log on Soundpoint 330 without boot server

Access log on Soundpoint 330 without boot server

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