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Active Directory Contact / Lync 2013


Active Directory Contact / Lync 2013



Following Environment;


VVX500, Lync 2013, UCS


I've created a Contact in AD, with a First Name, Surname, Display Name and Phone number. The Lync address book picked it up and it Displays in the Lync Client with it's Display Name.


When I add the contact as a favourite and it displays on the VVX500 display it appears as a e.164 number and unknown underneath.


Is there any way to get it to display the Name that's in Lync/AD?




Polycom Employee & Community Manager

Re: Active Directory Contact / Lync 2013

Hello Chris,

I believe this is already addressed in 5.4.0 but is not yet addressed in 5.3.1


In addition can you try and add a Email address to the contatc ?


If it still fails in 5.4.0 please work with your Polycom reseller to get a ticket raised with Polycom support and quote VOIP-103774

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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