VVX500, Lync 2013, UCS 5.3.1.0436
I've created a Contact in AD, with a First Name, Surname, Display Name and Phone number. The Lync address book picked it up and it Displays in the Lync Client with it's Display Name.
When I add the contact as a favourite and it displays on the VVX500 display it appears as a e.164 number and unknown underneath.
Is there any way to get it to display the Name that's in Lync/AD?
I believe this is already addressed in 5.4.0 but is not yet addressed in 5.3.1
In addition can you try and add a Email address to the contatc ?
If it still fails in 5.4.0 please work with your Polycom reseller to get a ticket raised with Polycom support and quote VOIP-103774
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