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Active Directory Contact / Lync 2013


Active Directory Contact / Lync 2013



Following Environment;


VVX500, Lync 2013, UCS


I've created a Contact in AD, with a First Name, Surname, Display Name and Phone number. The Lync address book picked it up and it Displays in the Lync Client with it's Display Name.


When I add the contact as a favourite and it displays on the VVX500 display it appears as a e.164 number and unknown underneath.


Is there any way to get it to display the Name that's in Lync/AD?




Polycom Employee & Community Manager

Re: Active Directory Contact / Lync 2013

Hello Chris,

I believe this is already addressed in 5.4.0 but is not yet addressed in 5.3.1


In addition can you try and add a Email address to the contatc ?


If it still fails in 5.4.0 please work with your Polycom reseller to get a ticket raised with Polycom support and quote VOIP-103774

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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